Affected Areas: EMV 3D Secure Issuing, Bank Office Solutions, Card Services, Micos G - Incident, Payment services, Self Service Solutions
Description: Issues affecting self-service, bank office, card services, payment services and ATM services.
Consequence: Users may experience instability and unavailability while attempting to use the affected services or their functionalities.
Status: Most services have returned to normal operation. Remaining issues will be notified in a separate notification to affected customers.
Started: 11-10-2024 11:54 CET Solved: 11-10-2024 12:42 CET
Posted Oct 11, 2024 - 11:24 UTC
Monitoring
Update
Affected Areas: EMV 3D Secure Issuing, Bank Office Solutions, Card Services, Micos G - Incident, Payment services, Self Service Solutions
Description: Issues affecting self-service, bank office, card services, payment services and ATM services.
Consequence: Users may experience instability and unavailability while attempting to use the affected services or their functionalities.
Status: Corrective measures have been implemented and most services have returned to normal operation. Remaining services are monitored for improvement.
Started: 11-10-2024 11:54 CET
Posted Oct 11, 2024 - 10:57 UTC
Identified
Update
Affected Areas: Bank Office Solutions, Card Services, Payment services, Self Service Solutions, Micos G - Incident, EMV 3D Secure Issuing
Description: Issues affecting self-service, bank office, card services, payment services and ATM services.
Consequence: Users may experience instability and unavailability while attempting to use the affected services or their functionalities.
Status: Task force ongoing with network resources. Corrective measures are in progress.
Started: 11-10-2024 11:54 CET
Posted Oct 11, 2024 - 10:56 UTC
Investigating
Message from Tietoevry:
Affected Areas: Self Service Solutions, Bank Office Solutions, Payment services, Card Services
Description: Issues affecting self-service, bank office, card services and payment services.
Consequence: Users may experience instability and unavailability while attempting to use the affected services or their functionalities.