Email delivery to support@neonomics.io disrupted
Investigating - We are experiencing disruption to our email service due to an ongoing global Microsoft outage.
Emails sent to support@neonomics.io may be delayed or not received.

Our services for payment initiation and account information are not affected by this issue.

While this is ongoing, please contact our support team through either of these:
- Email: contact@neonomics.no
- The contact form on our website: neonomics.io

If you have already sent a request to support@neonomics.io since the disruption began, please
resend it to contact@neonomics.no so we can make sure it reaches us.
Nov 13, 2026 - 08:58 UTC
BEC Service Windows and API availability
Identified - Message from BEC:

BEC has services windows from 03:00-05:00 Mon-Fri and 04:00-06:00 Sat-Sun. Also, we may inform subscribed TPPs via email and all others via developer portal about upcoming extended service windows.
During this time, some of our systems are restarted/updated and it causes 503 responses.

We can't tell you the exact time period when it's better not to call the API to avoid these error responses,
but maybe you can avoid calling the API from 03:00 to at least 03:20 Mon-Fri and 04:00-04:20 Sat-Sun
Sep 28, 2026 - 10:11 UTC
Live Operational
Developer Portal Operational
API Operational
Documentation Portal Operational
Checkout Operational
Sandbox Operational
Developer Portal Operational
API Operational
Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Service will be under maintenance during this period Nov 22, 2026 21:00-22:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 2026 - 08:08 UTC
Scheduled - We will perform scheduled maintenance on Sunday, November 22, 2026, from approximately 21:00 to 22:00 UTC. There will be some downtime during this window. Maintenance may finish earlier. We will post an update when it is complete.
Oct 28, 2026 - 14:42 UTC

Nov 13, 2026

Unresolved incident: Email delivery to support@neonomics.io disrupted.

Nov 12, 2026

Maintenance scheduled by DNB
Completed - The scheduled maintenance has been completed.
Nov 12, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:01 UTC
Scheduled - Message from DNB:

DNB's Payment Initiation Service API will be affected by maintenance.

Downtime 11.11.2026 23:00 - 12.11.2026 07:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of 30 minutes in two windows: 60 minutes total.
Expected maintenance window:

Planned start: November 11, 2026 - 23:00 GMT +01:00
Planned end: November 12, 2026 - 07:00 GMT +01:00

ID: 9306660b-7083-40b2-988b-2f51c21789d6

You can check the API's current status on the status page.
Nov 5, 16:40 UTC
Maintenance scheduled by DNB
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 UTC
Scheduled - Message from DNB:

DNB's Account Information Service API will be affected by maintenance.

Downtime 11.11.2026 23:00 - 12.11.2026 07:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of 30 minutes in two windows: 60 minutes total.
Expected maintenance window:

Planned start: November 11, 2026 - 23:00 GMT +01:00
Planned end: November 12, 2026 - 07:00 GMT +01:00

ID: 026c78f1-ec80-4377-9490-d27e92f77583

You can check the API's current status on the status page.
Nov 5, 16:39 UTC

Nov 11, 2026

Nov 10, 2026

Intermittent payment failures with BEC banks
Resolved - This incident has been resolved.
Nov 10, 08:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 14:20 UTC
Investigating - Our Engineering team is investigating an issue with intermittent internal server errors from BEC banks on Payment Initiation Services (PIS 5.0). The errors come from the banks' own systems, not from the Neonomics platform. Some payment requests to affected BEC banks may fail or need to be retried.

We are in contact with the affected banks and are monitoring the situation closely. We are also looking at other ways to reduce customer impact until the banks restore normal service.

We will post an update once we have additional information.
Nov 9, 14:20 UTC
Maintenance scheduled by Crosskey
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Message from Crosskey:

We are updating the Open Banking Market on Tuesday November 10th at 05:00 UTC.

Both the site and our partners' APIs will be available during the update, but minor disturbances may occur.
Oct 30, 09:20 UTC

Nov 9, 2026

Nov 8, 2026

Maintenance scheduled by Nordea
Completed - The scheduled maintenance has been completed.
Nov 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 UTC
Scheduled - Message from Nordea:

We would like to inform you that scheduled maintenance will take place on the Nordea Open Banking platform from 7 November 2026 22:00 CET to 8 November 2026 08:00 CET.
During this period, customers in all markets may experience temporary disruptions when using our APIs.
Nov 6, 09:58 UTC

Nov 7, 2026

Maintenance scheduled by DNB
Completed - The scheduled maintenance has been completed.
Nov 7, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:41 UTC
Scheduled - Message from DNB:

DNB's Payment Initiation Service API will be affected by maintenance.

Instability 06.11.2026 23:40 - 07.11.2026 01:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: November 06, 2026 - 23:40 GMT +01:00
Planned end: November 07, 2026 - 01:30 GMT +01:00

ID: f0e1433e-d02d-4bb9-8b69-36952bd49edb

You can check the API's current status on the status page.
Nov 6, 16:08 UTC
Maintenance scheduled by DNB
Completed - The scheduled maintenance has been completed.
Nov 7, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:40 UTC
Scheduled - Message from DNB:

DNB's Account Information Service API will be affected by maintenance.

Instability 06.11.2026 23:40 - 07.11.2026 01:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: November 06, 2026 - 23:40 GMT +01:00
Planned end: November 07, 2026 - 01:30 GMT +01:00

ID: 11783c01-2f1c-49b0-84a5-c510ec5e0a00

You can check the API's current status on the status page.
Nov 6, 16:08 UTC

Nov 6, 2026

Incident announced by OP
Resolved - Message from OP:

PSD2 and Siirto is currently working normally. We are continuing to investigate the situation and are monitoring the services more closely. We apologize for any inconvenience caused by the disruption.
Nov 6, 13:04 UTC
Identified - Message from OP:

We are having issues currently in PSD2 . We will inform once issue is resolved.
Nov 6, 09:56 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Incident announced by TietoEvry
Resolved - Message from TietoEvry:

Affected Areas: Open Banking Platform

Description: Users may be experience issues towards PSD2 APIs

Status: Corrective measures have been performed.
Services are monitored as they returning to normal operation.

Started: 04-11-2026 11:40 CEST // 10:40 CET

Solved: 04-11-2026 13:15 CEST // 12:15 CET
Nov 4, 12:47 UTC
Identified - Message from TietoEvry:

Affected Areas: Open Banking Platform

Description: Users may be experiencing issues when accessing PSD2 APIs.

Status: Troubleshooting in progress.

Started: 04-11-2026 11:40 CEST // 10:40 CET

Next notification will be sent within 1 hour.
Nov 4, 12:25 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage