Neonomics Status

All Systems Operational

Live Operational

Developer Portal Operational

API Operational

Documentation Portal Operational

Checkout Operational

Sandbox Operational

Developer Portal Operational

API Operational

Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance scheduled by Nordea Oct 27, 2024 01:00-03:00 UTC

Message from Bank:

Please be informed that we will perform maintenance on our Open Banking platform on 27 October, between 02:00 AM and 04:00 AM CET.
All customers located in Sweden, Norway, Finland and Denmark may be affected and face issues while using our APIs.
Posted on Oct 10, 2024 - 12:31 UTC

Maintenance scheduled by Sparebanken Sogn og Fjordane Nov 1, 2024 14:00 - Nov 4, 2024 07:00 UTC

Message from Bank:

Sparebanken Sogn og Fjordane joines the SpareBank 1 alliance and becomes SpareBank 1
Sogn og Fjordane. The technical transition for Sparebanken Sogn og Fjordane (SSF) will occur over the weekend November 1-4, 2024.
The work will start on Friday, November 1, 2024 at 3pm making the PSD2-API for Sparebanken Sogn
og Fjordane unavailable. The transition will be completed by Monday November 4, 2024, at 8am, after
which the new PSD2-API and sandbox for SpareBank 1 Sogn og Fjordane will be available at the
developer portal https://psd2.sogn-fjordane.no/developer.

TPPs will need to change the naming and possible logos in their clients. Consents will be deleted and
the Payment ID’s will not be migrated.
From November 1st Sparebanken Sogn og Fjordane is named SpareBank 1 Sogn og Fjordane.
Posted on Jul 04, 2024 - 12:40 UTC

Maintenance scheduled by Tietoevry: Nov 26, 2024 23:00 - Nov 27, 2024 04:00 UTC

Message from Tietoevry:

Description:
Change local time from summer time to winter time on all Mainframe LPAR's
Please expect downtime 80 minutes for all services dependent on IMS/Core between 0155 CEST (summer time/gmt+2) and 0215 CET (winter time/gmt+1)).

The change will affect and influence the access functions for various services that are dependent of customer- and account information from Tietoevry Core.

Affects
Bankkontor/Dagligbank
Personal Internet Bank
Mobilbank
Kundespesifikke Nettbanker
Nettbedrift
Telefonbank
Loan Process
Selvbetjent Kreditt(SBK)
Salg og Kundeservice
VIPPS straksbetaling
Authorizations for BAX, Visa and MasterCard for Tietoevry Core banks will be affected (STIP).
ATM withdrawals for Tietoevry Core banks will not be possible (Micos A and B).
Credit Cards authorizations dependent on Tietoevry IMS RTS are affected (STIP).

Period: 27-10-2024 01:00 (CEST Summer) - 27-10-2024 05:00 (CET Winter)

Downtime: 27-10-2024 01:55 (CEST Summer) - 27-10-2024 02:15 (CET Winter) - 80 minutes
Posted on Oct 15, 2024 - 11:39 UTC

Past Incidents

Oct 15, 2024

No incidents reported today.

Oct 14, 2024

Incident announced by SDC

Resolved - The issues have been resolved and the PSD2 APIs are fully operational.
Oct 14, 12:05 UTC

Identified - Message from SDC:

The PSD2 APIs are currently unstable

We are still investigating the incident and we apologise for any inconvenience.
Oct 14, 11:12 UTC

Oct 13, 2024

Maintenance scheduled by DNB

Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 UTC

Scheduled - Message from DNB:

DNB's Account Information Service API will be affected by maintenance.

Downtime 11.10.2024 20:00 - 12.10.2024 23:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 4 x 15 minutes
Instability 13.10.2024 01:00 - 13.10.2024 05:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: October 11, 2024 - 20:00 GMT +02:00
Planned end: October 13, 2024 - 05:00 GMT +02:00

ID: 772fcf03-4a3b-4287-bd16-5d09bb12cacc

---

DNB's Payment Initiation Service API will be affected by maintenance.

Downtime 11.10.2024 20:00 - 12.10.2024 23:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 4 x 15 minutes
Instability 13.10.2024 01:00 - 13.10.2024 05:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: October 11, 2024 - 20:00 GMT +02:00
Planned end: October 13, 2024 - 05:00 GMT +02:00

ID: 067f3693-4407-4394-a058-11ba32ad69bc
Oct 10, 16:20 UTC

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Incident announced by Tietoevry

Resolved - Solved

Affected Areas: EMV 3D Secure Issuing, Bank Office Solutions, Card Services, Micos G - Incident, Payment services, Self Service Solutions

Description:
Issues affecting self-service, bank office, card services, payment services and ATM services.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Most services have returned to normal operation.
Remaining issues will be notified in a separate notification to affected customers.

Started: 11-10-2024 11:54 CET
Solved: 11-10-2024 12:42 CET
Oct 11, 11:24 UTC

Monitoring - Update

Affected Areas: EMV 3D Secure Issuing, Bank Office Solutions, Card Services, Micos G - Incident, Payment services, Self Service Solutions

Description:
Issues affecting self-service, bank office, card services, payment services and ATM services.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Corrective measures have been implemented and most services have returned to normal operation.
Remaining services are monitored for improvement.

Started: 11-10-2024 11:54 CET
Oct 11, 10:57 UTC

Identified - Update

Affected Areas: Bank Office Solutions, Card Services, Payment services, Self Service Solutions, Micos G - Incident, EMV 3D Secure Issuing

Description:
Issues affecting self-service, bank office, card services, payment services and ATM services.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Task force ongoing with network resources.
Corrective measures are in progress.

Started: 11-10-2024 11:54 CET
Oct 11, 10:56 UTC

Investigating - Message from Tietoevry:

Affected Areas: Self Service Solutions, Bank Office Solutions, Payment services, Card Services

Description:
Issues affecting self-service, bank office, card services and payment services.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Task force ongoing.

Started: 11-10-2024 12:00 CET
Oct 11, 10:31 UTC

Maintenance scheduled by Ssaastopankki FI

Completed - The scheduled maintenance has been completed.
Oct 11, 04:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 UTC

Scheduled - Message from Ssaastopankki:

Savings Banks PSD2 API is scheduled to undergo server shutdown maintenance for max 5 minutes tomorrow, October 11th, 2024, 06:00 am (CET).
We apologize for any inconvenience this may cause.
Oct 10, 12:29 UTC

Oct 10, 2024

Maintenance scheduled by Tietoevry Banking

Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC

Scheduled - Information from Tietoevry Banking :

Necessary maintenance in Baap infrastructure is required.
Tietoevry banking will perform maintenance, that contains Compliance activities and Security upgrade on Central infrastructure components.

No planned downtime, but instability will occur 2 times, in less than a minute, during switch within the period:
00:00 – 06:00 10.10.2024.

Affected:
All services provided by Tietoevry Banking.

Period (CEST): 10-10-2024 00:00 - 10-10-2024 06:00

Downtime (CEST): No - Please see comment above.
Oct 3, 12:36 UTC

Oct 9, 2024

SEB Scheduled PSD2 Service Window October 9th

Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 UTC

Scheduled - SEB would like to inform you of a scheduled IT service window for maintenance and upgrades to the PSD2 services. During this time, SEB systems will undergo essential updates to enhance performance and security.
Oct 1, 07:48 UTC

Oct 8, 2024

Incident announced by Nordea

Resolved - Message from Nordea:
Please be informed that technical problems in the Open Banking Account Information Service (AIS) and Payment Information Service (PIS) in Norway, Sweden and Denmark are solved.
Oct 8, 14:42 UTC

Identified - Message from Nordea:

Please be informed that the Nordea Open Banking: all API's are having issues.
Oct 8, 07:13 UTC

Oct 7, 2024

Incident announced by Nordea

Resolved - Message from Nordea:

Please be informed that technical problems in the Open Banking Account Information Service (AIS) and Payment Information Service (PIS) in Norway, Sweden and Denmark are solved.
Oct 7, 22:45 UTC

Identified - Message from Nordea:

Please be informed that the Open Banking Account Information Service (AIS) and Payment Information Service (PIS) in Norway, Sweden and Denmark are facing technical problems.
Oct 7, 19:51 UTC

Maintenance scheduled by Haugesund Sparebank

Completed - The scheduled maintenance has been completed.
Oct 7, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 13:30 UTC

Scheduled - Message from Haugesund Sparebank:

Information from EIKA GRUPPEN :

“ This is a friendly reminder that Haugesund Sparebank is planning to rename end-point for PSD2 the weekend 4th of October.

The new end-point for Haugesund Sparebank will be psd2.haugesund-sparebank.no

The old endpoint for the bank will stop Friday the 4th of October 06:00 in the morning and new endpoint will be live Monday morning the 7thof October 2024.

Support:
In case of issues in production or sandbox, or if you have questions about the PSD2-APIs, please contact the bank during opening hours at openbanking@dssbank.no to reach our support service.”
Oct 4, 13:28 UTC

Oct 6, 2024

Maintenance scheduled by DNB Account Information Service API

Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:00 UTC

Scheduled - Information from DNB:
DNB's Account Information Service API will be affected by maintenance.

Downtime 05.10.2024 01:00 - 05.10.2024 06:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 2 x 15 minutes
Downtime 05.10.2024 08:00 - 05.10.2024 10:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 15 minutes
Downtime 06.10.2024 01:00 - 06.10.2024 06:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 2 x 15 minutes
Expected maintenance window:

Planned start: October 05, 2024 - 01:00 GMT +02:00
Planned end: October 06, 2024 - 06:00 GMT +02:00

ID: 28585478-289b-4ea7-9fe8-51ed0577e328
Oct 3, 13:36 UTC

Maintenance scheduled by DNB Payment Initiation Service API

Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:00 UTC

Scheduled - Information from DNB:

DNB's Payment Initiation Service API will be affected by maintenance.

Downtime 05.10.2024 01:00 - 05.10.2024 06:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 2 x 15 minutes
Downtime 05.10.2024 08:00 - 05.10.2024 10:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 15 minutes
Downtime 06.10.2024 01:00 - 06.10.2024 06:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 2 x 15 minutes
Expected maintenance window:

Planned start: October 05, 2024 - 01:00 GMT +02:00
Planned end: October 06, 2024 - 06:00 GMT +02:00

ID: 01b98f4e-90c2-4c1c-a36d-9b3285657f6d
Oct 3, 13:39 UTC

Maintenance scheduled by Handelsbanken (Sweden, Finland)

Completed - The scheduled maintenance has been completed.
Oct 6, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC

Scheduled - Message from Handelsbanken:

On Sunday 6th October from 06:00-09:00 CET, Handelsbanken online services, including our PSD2 APIs, for Sweden and Finland, will experience issues with card information during that time period,
purchases will still be able to be executed during the maintenance period.

We apologise for any inconvenience caused and understand that this may cause disruption to your services, so we appreciate your cooperation on this.
Oct 4, 11:12 UTC

Maintenance scheduled by SDC on 6th of October

Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 UTC

Scheduled - information from SDC:

This month's service window is Sunday the 06-10-2024

The service window starts at 02:00 and is scheduled to end at 06:00, when all systems will be back in normal operation.
During the entire period, you may experience instability on all SDC's systems. Between 04:00 and 06:00, there will be periods without access to the systems.

Please note that this also applies to NEoS, PSD2 API, ATM, Card, MobilePay, Swish, VIPPS, etc.
Oct 3, 12:41 UTC

Oct 5, 2024

Oct 4, 2024

Oct 3, 2024

Incident announced by Nordea

Resolved - This incident has been resolved.
Oct 3, 14:29 UTC

Identified - Message from Nordea:

PSD2 APIs might experience sporadic disturbances.
This impacts all our customer channels.
Sep 19, 12:26 UTC

Issue identified with the Checkout final status not being updated

Resolved - The issue has resolved.
Oct 3, 14:29 UTC

Identified - Checkout final status is now being updated. Payment processing was impacted during the incident and those status updates are yet to be delivered.
Oct 3, 10:57 UTC

Investigating - We have identified an issue the final status of the Checkout is not being updated. Checkout payments are being initiated without any issues. Our engineers are working on fixing the issue in polling the final status of a Checkout payment.
Oct 2, 22:16 UTC

Oct 2, 2024

Maintenance scheduled by SDC

Completed - The scheduled maintenance has been completed.
Oct 2, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 10:00 UTC

Scheduled - Message from SDC:

We would like to inform you of a scheduled IT service window for maintenance and upgrades to the PSD2 services. During this time, our systems will undergo essential updates to enhance performance and security.

Date and Time:
Start: 2/10/24 12:00 CET
End: 2/10/24 15:00 CET

Impact:
Our services may experience brief interruptions during the maintenance window.
Sep 20, 08:10 UTC

Oct 1, 2024

No incidents reported.