Affected Areas: Corporate Internet Banking, Mobile Banking, Personal Internet Banking
Description: This issue started after the eFaktura migration this weekend on the third-party vendors side. Customers are reporting instability when attempting to fetch or approve eFaktura.
Consequence: Some customers may experience instability when attempting to fetch or approve eFaktura, as well as receiving different notification messages when using the eFaktura service.
Status: We have identified and resolved the issue that was causing incorrect messages to be displayed to customers in self-service solutions when approving eFaktura.
Started: 25-03-2025 11:00 CET Solved: 26-03-2025 13:38 CET
Posted Mar 26, 2025 - 13:08 UTC
Investigating
Information provided by Tietoevry: Affected Areas: Personal Internet Banking, Corporate Internet Banking, Mobile Banking
Description: This issue started after the eFaktura migration this weekend on the third-party vendors side. Customers are reporting instability when attempting to fetch or approve eFaktura.
Consequence: Some customers may experience instability when attempting to fetch or approve eFaktura, as well as receiving different notification messages when using the eFaktura service.
Status: The third-party vendor has been working in a task force since yesterday.