We are facing some technical issues with payment api

Incident Report for Neonomics

Resolved

This incident has been resolved.
Posted Dec 15, 2025 - 07:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2025 - 16:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 12, 2025 - 15:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2025 - 15:01 UTC

Investigating

Our engineering team is currently investigating an issue affecting the Payment API. We’re experiencing problems with the payment callback, which may cause instability for some payments.

We are working to deploy a fix, but are investigating other mitigation avenues to quickly resolve customer impact.

We will post an update once we have additional information.
Posted Dec 12, 2025 - 14:53 UTC
This incident affected: Live (API, Checkout).
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