Consent is failing with all Sparebank 1 banks

Incident Report for Neonomics

Resolved

We have monitored TietoEvry's changes and the consent and payment SCAs are working as expected.

TietoEvry have confirmed they fixed the issue at 9.30 am on the 11th of September 2024

Posted Sep 11, 2024 - 08:22 UTC

Monitoring

TietoEvry has resolved the incident. We are continuously monitoring their services.

Posted Sep 11, 2024 - 07:36 UTC

Investigating

Our Engineering team is investigating an issue with all Sparebank 1 banks. Currently we are contacting the bank and their provider to clarify the issue.

When redirected to the banks page for consent (SCA) the end user is receiving a message saying that there is an issue:
Noe gikk galt. Vi beklager og jobber med å løse feilen.

English translation:
Something went wrong. We apologise and are working to resolve the error.

We will post an update once we have additional information.

Posted Sep 09, 2024 - 13:42 UTC

This incident affected: Live (API, Checkout).