Checkout webhook delayed in sending notification for payments between 7th Dec : 13:54 - 21:08

Incident Report for Neonomics

Resolved

Notifications pushed out through the Webhook for checkout payments between 7th Dec : 13:54 - 21:08.

Posted Dec 11, 2023 - 11:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2023 - 11:33 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 08, 2023 - 11:33 UTC

Investigating

Our Engineering team is investigating an issue with checkout webhook notification.

Payment notifications that happened during the period (7th Dec: 13:54 - 21:08) are delayed and will be pushed in due course.
The system is working as expected since 7th Dec 21:09.

We will post an update once these notifications are sent out.

Posted Dec 08, 2023 - 11:33 UTC