Intermittent payment failures with BEC banks

Incident Report for Neonomics

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2026 - 14:20 UTC

Investigating

Our Engineering team is investigating an issue with intermittent internal server errors from BEC banks on Payment Initiation Services (PIS 5.0). The errors come from the banks' own systems, not from the Neonomics platform. Some payment requests to affected BEC banks may fail or need to be retried.

We are in contact with the affected banks and are monitoring the situation closely. We are also looking at other ways to reduce customer impact until the banks restore normal service.

We will post an update once we have additional information.

Posted Nov 09, 2026 - 14:20 UTC