Neonomics Status

All Systems Operational

Live Operational

Developer Portal Operational

API Operational

Documentation Portal Operational

Checkout Operational

Sandbox Operational

Developer Portal Operational

API Operational

Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance scheduled by Tietoevry: Nov 26, 2024 23:00 - Nov 27, 2024 04:00 UTC

Message from Tietoevry:

Description:
Change local time from summer time to winter time on all Mainframe LPAR's
Please expect downtime 80 minutes for all services dependent on IMS/Core between 0155 CEST (summer time/gmt+2) and 0215 CET (winter time/gmt+1)).

The change will affect and influence the access functions for various services that are dependent of customer- and account information from Tietoevry Core.

Affects
Bankkontor/Dagligbank
Personal Internet Bank
Mobilbank
Kundespesifikke Nettbanker
Nettbedrift
Telefonbank
Loan Process
Selvbetjent Kreditt(SBK)
Salg og Kundeservice
VIPPS straksbetaling
Authorizations for BAX, Visa and MasterCard for Tietoevry Core banks will be affected (STIP).
ATM withdrawals for Tietoevry Core banks will not be possible (Micos A and B).
Credit Cards authorizations dependent on Tietoevry IMS RTS are affected (STIP).

Period: 27-10-2024 01:00 (CEST Summer) - 27-10-2024 05:00 (CET Winter)

Downtime: 27-10-2024 01:55 (CEST Summer) - 27-10-2024 02:15 (CET Winter) - 80 minutes
Posted on Oct 15, 2024 - 11:39 UTC

Maintenance scheduled by Handelsbanken Finland Nov 29, 2024 17:00 - Dec 1, 2024 17:00 UTC

Message from Handelsbanken Finland:

As previously communicated Handelsbanken Group announced that it would sell part of its Finnish operations.

In line with that there will be some expected maintenance for the migration.

On Friday 29th November 2024 from 19:00 EET (18:00 CET) our PSD2 APIs for Finnish customers will be down due to maintenance work. Services will open again on Sunday 1st December 2024 with limited
functionality. Please note that from 30th of November 2024 no credit cards will be available.

Please note that no calls will go through for the duration specified, so we would appreciate that you halt all calls / batch runs to our PSD2 APIs during this period.

We apologise for any inconvenience caused and understand that this may cause disruption to your services, so we appreciate your cooperation on this.
Posted on Nov 13, 2024 - 10:08 UTC

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Incident announced by SDC

Resolved - This incident has been resolved.
Nov 18, 15:00 UTC

Identified - Message from SDC:

The PSD2 APIs are currently unstable

We are currently investigating an incident that is impacting the PSD2 APIs.

We apologise for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
Nov 18, 12:40 UTC

Consent is failing with Swedbank Sweden

Resolved - This incident has been resolved.
Nov 18, 15:00 UTC

Investigating - Our Engineering team is investigating an issue with Swedbank Sweden.

Initiating consent with Swedbank Sweden is currently not working, this affects both account and payment API calls.

We are working to deploy a fix, but are investigating other mitigation avenues to quickly resolve customer impact.

We will post an update once we have additional information.
Nov 18, 12:57 UTC

Nov 17, 2024

Maintenance scheduled by DNB

Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 14:38 UTC

Update - Message from DNB:

DNB's Account Information Service API and Payment Initiation Service API will be affected by maintenance.

Downtime 17.11.2024 00:00 - 17.11.2024 03:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Downtime 17.11.2024 00:00 - 17.11.2024 04:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Downtime 17.11.2024 03:00 - 17.11.2024 06:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Instability 17.11.2024 00:00 - 17.11.2024 07:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: November 17, 2024 - 00:00 GMT +01:00
Planned end: November 17, 2024 - 07:00 GMT +01:00
Nov 14, 14:37 UTC

Scheduled - Message from DNB:

DNB's Account Information Service API and Payment Initiation Service API will be affected by maintenance.

Downtime 17.11.2024 00:00 - 17.11.2024 03:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Downtime 17.11.2024 00:00 - 17.11.2024 04:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Downtime 17.11.2024 03:00 - 17.11.2024 06:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime during this time frame.
Instability 17.11.2024 00:00 - 17.11.2024 07:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Expected maintenance window:

Planned start: November 17, 2024 - 00:00 GMT +01:00
Planned end: November 17, 2024 - 07:00 GMT +01:00
Nov 14, 14:36 UTC

Nov 16, 2024

Maintenance scheduled by SEB Sweden

Completed - The scheduled maintenance has been completed.
Nov 16, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:00 UTC

Scheduled - Message from SEB Sweden:

SEB has scheduled a service window over the weekend 16/17 November 2024. No downtime is expected of PSD2 services but there may be occasional disturbances between 02:00 and 09:00 Sunday November 17.
Nov 12, 14:37 UTC

Nov 15, 2024

Maintenance scheduled by Länsförsäkringar

Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:01 UTC

Scheduled - Message from Länsförsäkringar:

We will perform a scheduled maintenance of one of our backend systems on the 15th of November from 00:01 to 03:00 AM CET . During this time, the AIS and PIS services will not be available.
Nov 8, 21:04 UTC

Nov 14, 2024

Maintenance scheduled by DNB

Completed - The scheduled maintenance has been completed.
Nov 14, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:00 UTC

Scheduled - Information from DNB:

DNB's Account Information Service API will be affected by maintenance.

Downtime 08.11.2024 23:00 - 09/11/2024 08:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 10-15 minutes
Downtime 09.11.2024 20:00 - 09.11.2024 23:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 10-15 minutes
Downtime 08.11.2024 20:00 - 09.11.2024 06:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 10-15 minutes
Downtime 09.11.2024 04:00 - 09.11.2024 23:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have a downtime of up to 10-15 minutes
Instability 08.11.2024 02:00 - 08.11.2024 05:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have 0-60 seconds instability during this time frame.
Instability 09.11.2024 23:00 - 10.11.2024 01:00
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have some instability during this time frame.
Instability 12.11.2024 02:30 - 12.11.2024 04:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have 0-60 seconds instability during this time frame.
Instability 12.11.2024 06:00 - 12.11.2024 07:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have 0-60 seconds instability during this time frame.
Instability 13.11.2024 02:30 - 13.11.2024 04:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have 0-60 seconds instability during this time frame.
Expected maintenance window:

Planned start: November 08, 2024 - 02:00 GMT +01:00
Planned end: November 12, 2024 - 07:30 GMT +01:00

ID: 0822557d-94b2-4306-ac23-8536819f16a4

You can check the API's current status on the status page.
Nov 7, 14:55 UTC

Maintenance scheduled by DNB

Completed - The scheduled maintenance has been completed.
Nov 14, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:10 UTC

Scheduled - Message from DNB:

DNB's Payment Initiation Service API will be affected by maintenance.

Downtime 14.11.2024 02:10 - 14.11.2024 02:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have downtime during this timeframe
Expected maintenance window:

Planned start: November 14, 2024 - 02:10 GMT +01:00
Planned end: November 14, 2024 - 02:30 GMT +01:00

DNB's Account Information Service API will be affected by maintenance.

Downtime 14.11.2024 02:10 - 14.11.2024 02:30
DNB will do maintenance on systems affecting all DNB channels including this PSD2 API. We expect the service to have downtime during this timeframe
Expected maintenance window:

Planned start: November 14, 2024 - 02:10 GMT +01:00
Planned end: November 14, 2024 - 02:30 GMT +01:00
Nov 11, 11:29 UTC

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Incident announced by TietoEvry

Resolved - Message from TietoEvry:

Affected Areas: Bank Office Solutions, Mainframe Core, Mobile Banking, Open Banking Platform, Personal Internet Banking, Self Service Solutions

Description:
Issues affecting services dependent on customer and account information from core.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Solved. Services have returned to normal operation.

Started: 12-11-2024 11:30 CET
Solved: 12-11-2024 12:10 CET
Nov 12, 11:39 UTC

Identified - Message from TietoEvry:

Affected Areas: Mobile Banking, Personal Internet Banking, Open Banking Platform, Self Service Solutions, Bank Office Solutions, Mainframe Core

Description:
Issues affecting services dependent on customer and account information from core.

Consequence:
Users may experience instability and unavailability while attempting to use the affected services or their functionalities.

Status:
Task force is ongoing

Started: 12-11-2024 11:30 CET
Nov 12, 11:08 UTC

Nov 11, 2024

DNB domestic payments interruptions from our Checkout customers

Resolved - With the release of a new version of our DNB integration, there was a regression introduced that affected Checkout customers trying to pay invoices.

The incident was quickly handled and resolved. All operations for DNB are working as expected.
Nov 11, 12:54 UTC

Incident announced by Nordea Sweden

Resolved - Please be informed that technical problems in the Open Banking Account Information Service (AIS) in Sweden are solved.
Nov 11, 09:19 UTC

Identified - Message from Nordea Sweden:

Please be informed that the Open Banking Account Information Service (AIS) in Sweden are facing technical problems.
Nov 11, 07:55 UTC

Maintenance scheduled by Nordea Open Banking

Completed - The scheduled maintenance has been completed.
Nov 11, 07:58 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 11, 07:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:30 UTC

Scheduled - Information from Nordea:

Please be informed that we will perform maintenance on our Open Banking platform on 11 November, between 06:30 AM and 08:00 AM CET.

All customers located in Sweden may be affected and face issues while using our APIs.

Please contact us by raising a ticket in case you have any questions or feedback. https://nor01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nordeaopenbanking.com%2Fhc%2Fen-us%2Frequests%2Fnew&data=05%7C02%7Crcelik%40Neonomics.io%7Cb0ca5bc29f1e44befbbf08dcff1d9417%7C71998290943246efaf2a72679c5634d7%7C0%7C0%7C638665749705931844%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LDvc78ZE5XOsFaHUuAti0S3mo1es4RScBQba604XhXs%3D&reserved=0
Nov 7, 12:58 UTC

Nov 10, 2024

Maintenance scheduled by Nordea

Completed - The scheduled maintenance has been completed.
Nov 10, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 00:00 UTC

Scheduled - Message from Nordea:

Please be informed that we will perform maintenance on our Open Banking platform on 10 November, between 01:00 AM and 02:30 AM CET.

All customers located in Denmark may be affected and face issues while using our APIs.
Nov 8, 09:52 UTC

Nov 9, 2024

Maintenance scheduled by Nordea

Completed - The scheduled maintenance has been completed.
Nov 9, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 UTC

Scheduled - Message from Nordea:

Please be informed that we will perform maintenance on our Open Banking platform on 9 November, between 04:00 AM and 05:30 AM CET.

All customers located in Finland may be affected and face issues while using our Payment Information Service (PIS) APIs
Nov 8, 20:59 UTC

Nov 8, 2024

Nov 7, 2024

Incident announced by DNB

Resolved - Information from DNB:

DNB's Account Information Service API is currently affected by the following incident:

ID: c57e1e0b-b389-43e9-87a7-d3c289fceba2

Reported at: November 07, 2024 - 20:47 GMT +01:00

We are currently experiencing technical issues. Our team is actively working to resolve these and hope to have them fixed soon.

You can check the API's current status on the status page.
Nov 7, 20:59 UTC

Incident announced by DNB

Resolved - Information from DNB:

DNB's Account Information Service API is currently affected by the following incident:

ID: 4cbd5d77-5948-49e3-a01a-43d65747b9de

Reported at: November 06, 2024 - 19:32 GMT +01:00

We are currently experiencing technical issues. Our team is actively working to resolve these and hope to have them fixed soon.
Nov 7, 12:59 UTC

Nov 6, 2024

No incidents reported.